Faq's - Bottle Warmer Pack

Q: How far do I have to bend/flex the disc?
A: Firmly bend/click the metal disc just far enough to hear a click sound. Please note: flexing the disc too far will cause it to break.

Q: How long does it take to heat?
A: That depends on the amount of liquid in the bottle, starting temperature and insulation. Once activated, the pad will begin producing heat immediately and should heat milk to slightly warmer than breast milk temperature in 15-20 minutes.

Q: What makes it heat?
A: The warming pad contains water, a food grade sodium acetate (a form of salt) solution and a stainless steel disc. Flexing the disc in the liquid creates a chain reaction causing the pad to crystallize and generate heat.

Q: How long will the bottle warmer give off heat?
A: The warming pad generally can generate heat for up to an hour but may keep liquids warm for much longer (up to 3 hours) if placed in the insulated carrier.

Q: How many times can the warming pads be used?
A: There is no limit as to the number of times a warming pad can be used. There are ‘instant heat’ pads which use a similar technology still in use after eighteen years. The warming pad will not operate if the plastic pouch gets a small hole or is punctured.

Q: Why do I have to boil the warming pad?
A: When you boil the warming pad you are simply melting it back to the liquid state. While you can submerge the warming pad in hot water (i.e, from a kettle), but this may not be hot enough to melt every crystal. If you do not melt every crystal, the liquid will re-solidify as it cools.

Q: How long must the warming pad be boiled?
A: When you want to re-use the pack, just place it in a pot of boiling water for 5-10 minutes until all of the crystals are melted.

Q: Why does my pad start to crystallize after I’ve boiled it?
A: This is the most common question we receive. If your warming pad automatically begins to crystallize after you have boiled it (as it is cooling), not every crystal was melted. Try placing the pad again into boiling water for a few minutes longer.

Q: Can I use the warming pad as a cold pack?
A: Yes, the bottle warmer can be placed in the fridge (not the freezer) for up to an hour and will remain cold for an extended period if placed in the insulated carrier.

Q: Why won’t my bottle warmer activate?
A: The bottle warmer must be completely cool and in its liquid state to heat properly. If you try and activate a warm bottle warmer, it will not crystallize and turn white. Instead, the bottle warmer liquid will become cloudy and remain mostly liquid. Your bottle warmer must be below 54 degrees C (130 degrees F). Alternatively, the warming pad may not operate if there is a hole in the plastic.